Privacy Policy

Introduction

digitalproaes AS ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website digitalproaes.top and use our corporate productivity analytics dashboard software services.

Data Controller Information

digitalproaes AS is the data controller responsible for your personal data. Our company is registered in Norway with registration number 976431258 and VAT number NO975236148MVA. Our registered address is Grensen 52, 0164 Oslo, Norway.

Data Collection

We collect various types of information to provide and improve our services to you. The data we collect includes:

• Personal Information: Name, email address, telephone number, company name, and job title when you contact us or register for our services
• Technical Information: IP address, browser type, operating system, referring URLs, and pages visited
• Usage Data: Information about how you use our website and services, including time spent on pages and interaction patterns
• Communication Data: Records of your correspondence with us, including emails, phone calls, and support tickets
• Analytics Data: Information collected through our analytics platform when you use our services

How We Use Your Information

We process your personal data for the following purposes, and the use of your data is justified by our legitimate business interests, contractual obligations, or your consent:

• To provide, operate, and maintain our analytics software services
• To improve, personalise, and expand our services based on user feedback and usage patterns
• To understand and analyse how you use our website and services
• To develop new products, services, features, and functionality
• To communicate with you, including responding to your comments, questions, and providing customer service
• To send you updates, marketing communications, and other information that may be of interest to you
• To process your transactions and manage your account
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and protect our rights and interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you
• Legal Obligation: Where processing is necessary for compliance with legal obligations
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing our services
• Legal Requirements: When required by law or to protect our rights, property, or safety, or that of others
• Business Transfers: In connection with any merger, acquisition, or sale of company assets
• With Your Consent: When you have given explicit consent to share your information

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain personal data for the following periods:

• Customer account information: For the duration of the business relationship plus 7 years
• Marketing communications data: Until you withdraw consent or 3 years of inactivity
• Website analytics data: Up to 26 months
• Communication records: 3 years from last contact

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: You can request information about the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request limitation of processing in certain situations
• Right to Data Portability: You can request transfer of your data to another controller
• Right to Object: You can object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) or your local supervisory authority.